Total Quality Management

At the heart of all highly reputable organizations is an effective and reliable Quality Control/Assurance system.  The owners and management (with input from our Line Cleaners) at Prairie Pacific Cleaning have developed and implemented a Total Quality Management approach for our organization to ensure that our customers receive the highest calibre of cleaning services.

QUALITY CONTROL

We take total ownership of Quality Control by consistently monitoring and measuring performance. Our Guaranteed Measurability Performance system works exceptionally well, which is demonstrated through our enviable customer retention.

The key areas to our quality control system success are as follows:

  • Inspections
  • Audits 
  • Feedback Cycle
  • Association Memberships
  • Green Cleaning/Procedures

QUALITY ASSURANCE

One of the most critical fundamental components to our success is Customer Satisfaction.  While every effort is made internally to ensure total quality control, we recognize that every customer plays a vital role in the value equation of validating our controls and processes.

The following components are utilized to engage and involve our customers in our Total Quality Management system.

  • Surveys
  • Inspections
  • Complaint logs
  • Feedback cycle

CONTINUOUS IMPROVEMENT PLAN

We are committed to utilizing a Continuous Improvement Plan for strategic and operational planning.  Under the CIP, our organization concentrates on four strategic areas.

  • Company Policies & Procedures
  • Employee & Management Development
  • Customer Satisfaction
  • Services